Terms of Service for ClickTrain
Last updated: 17 February 2026
1. Introduction and acceptance
Welcome to ClickTrain Marketing Platform Ltd ("ClickTrain", "we", "us" or "our"). These Terms of Service ("Terms") govern your access to and use of the ClickTrain websites (including clicktrain.com, and app.clicktrain.com) and any related applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
We recommend that you read these Terms alongside our Privacy Policy, Recruitment & Skills Testing Policy and ASUM & Google Ads Tokens Policy.
Google's OAuth policies require every production app to host a publicly accessible homepage with links to its privacy policy and terms of service. These Terms fulfil that requirement and explain what users can expect when using ClickTrain.
2. Description of the Services
ClickTrain operates a marketplace that connects specialists (performance-marketing talent) with agencies and hiring companies. Specialists can create profiles, upload CVs, select advertising platforms they have managed, rate their skills and experience, specify salary expectations and work preferences, and optionally upload a short profile video and complete right-to-work verification. Our independent assessment team may manually mark skills tests and verify certifications as part of the recruitment process.
Agencies and businesses can register, access specialist profiles and assessments, and, if they choose, connect their Google Ads accounts via OAuth to access campaign configuration and performance metrics. We use this data to provide analytics, compute our Advertising Spend Utilisation Metric (ASUM) rankings and present dashboard insights. We do not use Google user data for unrelated purposes.
In addition to the matching platform, ClickTrain offers employer-of-record (EOR) and payroll services to facilitate the hiring of talent in multiple jurisdictions. Separate engagement agreements may govern these services and set out detailed terms, including subscription fees, deposits, conversion fees, forex fees, replacement guarantees, and local labour law compliance. Those agreements override these general Terms where they conflict.
3. Eligibility and account creation
You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account on ClickTrain. By registering, you represent that you have the legal capacity to enter into these Terms and that all information you provide is accurate and complete. You agree to keep your account information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorised use of your account, please contact us immediately.
4. Use of the Services
Responsible use. You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
4.1.1: Violate any applicable law, regulation or third-party right;
4.1.2: Provide false or misleading information or upload content that you do not own or have permission to use;
4.1.3: Attempt to interfere with or compromise the integrity, security or proper functioning of the Services;
4.1.4: Reverse engineer, decompile or attempt to extract source code or underlying algorithms;
4.1.5: Bypass or circumvent any measures designed to restrict access to the Services;
4.1.6: Use the Services to transmit viruses, malware or other harmful code.
Specialist profiles and recruitment. Specialists create profiles that may include personal and professional information such as their name, contact details, country and city of residence, skills ratings, work experience, salary expectations, preferred working arrangements, advertising or marketing platforms used, tools, industry interests, languages and time-zones. Specialists may optionally:
4.2.1: Upload a two-minute profile video hosted by a third-party provider (e.g., api.video).
4.2.2: Provide identification documents for right-to-work checks performed by our verification partner (e.g., Veriff).
4.2.3: Complete self-rated or independently marked skills assessments. Our independent assessment team receives only the information necessary to mark tests and verify certifications and does not use personal data for other purposes.
4.2.4: Consent to appearing in matching results presented to agencies.
Our algorithms may use factors such as skills ratings, years of experience, salary expectations, availability, location, industry preferences and other profile data to order and match specialist profiles. However, decisions about which candidates to advance are ultimately made by human recruiters or agencies; there is always human oversight. We do not use demographic data in ranking. See our Recruitment & Skills Testing Policy for further detail.
Agency accounts and Google Ads integration. Agencies may connect their Google Ads accounts to ClickTrain via OAuth. We access only the data needed to provide advertising analytics, compute ASUM rankings and present dashboard insights. This may include ad-account identifiers, campaign configuration data, performance metrics and basic profile information.
4.3.1: We store OAuth access and refresh tokens securely in the user's browser and encrypt them at rest.
4.3.2: We do not use Google user data for advertising, profiling unrelated to our platform or resale to third parties, and we do not share such data except with trusted service providers necessary to operate the platform.
4.3.3: By linking a Google Ads account, you represent that you have authority to grant us access and that your use of the data complies with Google's API Services User Data Policy.
Fees, subscriptions and payments. Some Services require payment. In particular:
4.4.1: Subscription access: Customers (agencies or hiring companies) may pay a subscription fee to access our talent marketplace, view detailed specialist profiles and shortlist candidates. Subscription fees must be paid as agreed; if payment is not received, we may suspend or terminate access to private profiles.
4.4.2: Shortlisting fee: For some roles, a one-time shortlisting fee may apply. Fees may vary depending on the role and are disclosed before collection.
4.4.3: Employer-of-Record (EOR) and payroll services: When a customer hires a talent, we may act as the employer of record. In such cases, the customer pays a monthly EOR management fee and a payroll deposit equivalent to the first month's total salary and employer contributions. The deposit is generally held as a guarantee against final invoices and may be applied as a conversion fee if the customer hires the talent directly. Customers are also responsible for applicable statutory employer costs and any cross-border payment or foreign-exchange ("forex") fees (for example, a small fee may be applied to all cross-border payments to cover currency fluctuations and administrative costs).
4.4.4: Conversion fee and direct hire: Customers may directly hire a talent introduced by ClickTrain at any time, provided they pay the conversion fee (often equal to the deposit). If a customer hires a talent without paying the conversion fee, the fee becomes immediately due.
Invoices are typically issued monthly and are payable by the fifteenth (15th) of each month. Failure to pay amounts due may result in suspension or termination of Services. All fees are non-refundable except where required by law or specified in a separate written agreement.
Replacement guarantee. If a talent becomes unavailable, fails to meet reasonable performance standards, or terminates employment within the first twelve months, we will use commercially reasonable efforts to introduce a suitable replacement at no additional placement or EOR fee. This replacement guarantee does not apply if the customer's delay, misconduct or breach causes the issue. Replacement terms may vary by engagement and are subject to applicable law.
Compliance with labour laws and unfair dismissal. All dismissal, disciplinary and employment-related procedures are conducted in accordance with the labour laws and regulations applicable in the talent's country of residence. As the employer of record, ClickTrain assumes responsibility for compliance with local labour laws, including termination procedures. Customers agree to follow ClickTrain's guidance to ensure compliance with applicable local employment laws.
4.6.1: Customer liability for termination is generally limited to paying the required notice period and statutory entitlements invoiced by ClickTrain.
4.6.2: Additional country-specific notice periods and severance requirements may apply and will be described in the employment contract or an addendum.
4.6.3: For example, in Argentina, after a three-month probation period, termination without legally valid cause requires statutory severance equal to one month of the talent's best regular monthly salary for each year of service or part thereof exceeding three months.
Third-party services and links. Our Services may contain links to third-party websites or services that are not operated by us. We do not control these third parties and are not responsible for their content or privacy practices. When you access a third-party website or service, you do so at your own risk. Your use of third-party services is subject to their terms and policies.
5. Intellectual property
The ClickTrain name, logo, trademarks and all content available through the Services (excluding user-generated content) are the property of ClickTrain or its licensors and are protected by copyright, trademark and other intellectual-property laws. You may not use our trademarks without our prior written permission.
All intellectual property created by a talent for a customer during the course of an engagement will belong to the customer upon full payment of all fees and invoices, unless otherwise agreed in writing.
6. Confidentiality
During your use of the Services, you may have access to confidential information belonging to ClickTrain or other users (including proprietary business information and personal data). You agree to keep such information confidential and to use it only for the purpose for which it was provided. Both parties agree to maintain the confidentiality of proprietary or personal data received under any engagement agreement.
7. Disclaimer of warranties
The Services are provided on an "as-is" and "as-available" basis. Except as expressly stated in these Terms or in a separate written agreement, we make no representations or warranties of any kind, express or implied, about the suitability, reliability, availability or accuracy of the Services. To the maximum extent permitted by law, we disclaim all warranties of merchantability, fitness for a particular purpose and non-infringement.
8. Limitation of liability
To the extent permitted by law, neither ClickTrain nor its directors, officers, employees or agents will be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues. Our total liability to any customer for all claims arising under or relating to these Terms or the Services will not exceed the fees paid by the customer during the preceding twelve months.
9. Indemnification
You agree to indemnify, defend and hold harmless ClickTrain and its affiliates, directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the Services, your violation of any applicable law or third-party right, or, if you are a customer, any employment-related claim arising from your actions or inactions.
10. Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms, fail to pay any fees when due or violate applicable law. You may terminate your account at any time by following the instructions on our platform. Termination of your account will not relieve you of any obligation to pay outstanding fees or charges.
Some engagement agreements may provide that either party may terminate the agreement by giving thirty days' written notice. In such cases, the final month's EOR fee and any outstanding invoices remain payable.
11. Changes to these Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on our website or by other reasonable means. Your continued use of the Services after any modification constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must stop using the Services.
12. Governing law
These Terms and any disputes arising out of or related to them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising from or relating to these Terms or the Services. However, nothing in these Terms limits your rights as a consumer to rely on mandatory provisions of local law.
13. Contact us
If you have any questions about these Terms, please contact us at support@clicktrain.com or write to us at ClickTrain Marketing Platform Ltd, 60 Windsor Avenue, Wimbledon SW19 2RR, London, United Kingdom.